Answers

Straight answers to what operators ask us.

Pricing, integrations, rollout, security and how the product works, answered the way we answer them on sales calls.

IntegrationsCan Axial Shift integrate with the other systems we use? Yes. Integration is at the core of how Axial works: we bring your data together, then share it with the right people at the right time. Axial already connects to dozens of systems and will integrate with any system your... Read the answer → Time & AttendanceCan managers approve punches before payroll in Axial Shift? Yes. Managers can lock and approve punches before they go to payroll, so hours are reviewed before they're paid. Read the answer → Labor ComplianceDoes Axial Shift enforce minor labor laws in scheduling? Yes. Axial enforces scheduling rules for minors, and you set them up for each store. You also add each store's school calendar, so school-day rules apply on the right days. Read the answer → IntegrationsHow quickly does POS data sync to Axial Shift? Where the partner system supports it, Axial pulls new data in under a minute. Toast data arrives through webhooks. Some systems, such as Revel and CrunchTime, are pulled every 15 minutes. Read the answer → SecurityDoes Axial Shift store credit card data? No. Axial doesn't hold guests' credit card numbers. It stores only the last four digits. Read the answer → ForecastingHow does Axial Shift's forecast handle holidays and school calendars? Holidays are built into every store's forecast. You can also add each store's local school calendar, so the forecast reflects school breaks and early-release days in that area. Read the answer → ForecastingCan Axial Shift forecast guest counts? Yes. Axial can forecast guest counts as well as sales, so you can plan labor around the measure your team actually uses. Read the answer → Goals & KPIsCan Axial Shift track server upselling? Yes. Axial shows item-level sales by employee, so you can see each server's upgrades, add-ons and featured items against the store average. Contests can stack-rank servers on any of these. Read the answer → Daily OperationsCan we hide Axial Shift features we don't use? Yes. Modules you don't use can be turned off for your account, and permissions control what each role sees, so screens stay focused on what your team actually uses. Read the answer → Goals & KPIsCan Axial Shift track guest review scores? Yes. When your guest feedback platform is connected, Axial brings in review data daily and turns it into KPIs, such as average star rating and number of reviews per store. You can also run contests on them. Read the answer → ReportingCan franchise or acquired stores report into our corporate account in Axial Shift? Yes. Stores run by franchisees, or stores you've acquired, can report into your corporate account alongside company stores, and a store can belong to several groups at once. Read the answer → ReportingHow does Axial Shift calculate labor cost? Axial multiplies each employee's hours by their pay rate from your POS or HR system, then compares labor with sales by shift, day and store. It reports labor percentage and sales per labor hour (SPLH). Read the answer → IntegrationsIs Axial Shift a payroll system? No. Axial handles scheduling, time and attendance, and tip pooling, then sends hours, overtime and tips to the payroll system you already use, such as Dayforce, UKG, Paylocity or Workday. Read the answer → ImplementationHow do we get employees onto Axial Shift? Axial invites employees in bulk by email. You can also hand out printed QR welcome sheets or have employees download the app. Each person's role is assigned automatically from their job in your POS or HR system. Read the answer → IntegrationsDoes Axial Shift have an API? Yes. Axial has an API with webhooks, and API access is included in the Platform. Use it to pull data into your own systems, or to send data in, such as a corporate forecast. Read the answer → ImplementationWhat does our IT team need to do to set up Axial Shift? Usually very little. Toast connects from the Toast marketplace, Aloha needs a small agent installed on each store's Aloha server, and Simphony needs API credentials. Single sign-on (SSO) takes about an hour to set up. Read the answer → SchedulingHow do schedule templates work in Axial Shift? Templates are built by sales band, and the forecast picks the right one for each day. Most groups sort their stores into 4 or 5 tiers by volume or layout instead of building a template for every store. Read the answer → ReportingCan Axial Shift replace our restaurant reporting tool? Yes. Axial's reporting suite covers what most restaurant groups use a separate reporting tool for: role-based dashboards, the Daily Sales Report, store and region comparisons, product mix, and labor versus schedule. It also includes the apps to act on what... Read the answer → ImplementationHow long does it take Axial Shift to load our sales history? Axial loads up to three years of sales history in the background, so stores can go live on current data right away. Large histories can take a day or more per store, depending on the POS. Read the answer → Labor ComplianceDoes Axial Shift track employee certifications like ServSafe? Yes. The certificate-tracking app lets you set which certifications each job code requires, and managers add and approve employee certificates on the web. Read the answer → Daily OperationsDoes Axial Shift have a mobile app? Yes. The Axial app is free on iOS and Android for managers and employees. Hourly staff can also do everything on the web, so the app isn't required. Read the answer → ReportingCan we see sales and labor in real time in Axial Shift? Yes. The mobile app and the Realtime Sales page show today's sales during service, and the Daily Guide paces plan versus actual up to the minute. Other web reports update overnight. Read the answer → SchedulingHow does Axial Shift handle employees who work at more than one store? Axial won't let someone be scheduled at two stores at the same time. Their hours count toward overtime across every store they work at, and overtime is charged to the store they were working at when they went into overtime. Read the answer → SchedulingHow do shift swaps and open shifts work in Axial Shift? Employees request shift swaps and pick up open shifts from the app, and a manager approves each request. With Auto Bid, employees can request open shifts automatically. Read the answer → Daily OperationsCan we see which stores completed their checklists in Axial Shift? Yes. Completion reporting shows which checklists and tasks were done, when, and how long they took, by store and across all your locations. Read the answer → Daily OperationsCan we digitize line checks, checklists and forms in Axial Shift? Yes. Checklists support conditional logic and nested items and work on a phone or iPad. Custom forms let you rebuild any paper form, such as inspections, incident reports or write-ups. Read the answer → Daily OperationsWhat is the Daily Guide in Axial Shift? The Daily Guide is each manager's shift-by-shift playbook, and it's included in the Axial Platform. Checklists, timed tasks, break reminders and live sales-and-labor pacing sit on one screen, so managers always know what needs to happen next. Read the answer → ReportingHow do reports roll up by region or concept in Axial Shift? Reports roll up from each store to regions, concepts or brands, and up to the whole company. Each person sees the level they're responsible for, and a store can belong to more than one group at the same time, such... Read the answer → SupportWhat support does Axial Shift offer, and what is the uptime SLA? Support is available during restaurant hours, including nights and weekends, by phone, chat, email and in the app. More than 90% of bug reports are fixed within 24 hours, and Axial commits to 99.9% quarterly uptime, with service credits if... Read the answer → IntegrationsCan Axial Shift feed our accounting or ERP system? Yes. Axial can send nightly sales files mapped to your accounting codes over SFTP, with an exceptions file for anything that isn't mapped. QuickBooks is also available as an add-on integration. Read the answer → IntegrationsCan we get Axial Shift data into our data warehouse or BI tool? Yes. Everything Axial pulls from your POS, sales and labor alike, is available through the Axial API, CSV exports and automated SFTP feeds, so your analysts can bring it into a data warehouse or a BI tool. Read the answer → Goals & KPIsCan we build custom KPIs from our POS data in Axial Shift? Yes. You can build KPIs from any of your POS items and categories, such as the attachment rate for a featured item or the share of sales from a category, and audit every result down to the individual check. Each... Read the answer → Goals & KPIsHow do sales contests work in Axial Shift? Contests rank employees or stores on the behaviors you care about, from item sales and check average to sales per labor hour, using live POS data. You can run one contest across every store, rank by shift or role, and... Read the answer → Time & AttendanceCan Axial Shift be our time clock? Yes. Axial's punch clock runs on an Android tablet in the store or on NFC stickers that employees tap with their phones, and you can use both. Punches are geofenced to the store, and employees can request punch edits from... Read the answer → MessagingHow does team messaging work in Axial Shift? Axial's messaging lets managers reach the right people without group texts. You get channels by store, role or job, announcement-only channels, multi-store broadcasts, and scheduled or recurring posts. You control who can post and who can create channels, and every... Read the answer → ForecastingCan managers override or lock the sales forecast in Axial Shift? Yes. Managers can adjust the forecast for things they know are coming, such as a large party or a local event, and permissions control exactly who can make changes. You can also lock the forecast by role so it stays... Read the answer → Labor ComplianceHow does Axial Shift handle California meal and rest break compliance? Axial lets you set overtime, meal-break and split-shift rules for each location. The Daily Guide reminds managers before breaks are due, missed breaks are flagged for manager review, and a break audit report shows where premium pay applies. Read the answer → Daily OperationsCan we use Axial Shift without employees on their phones during shifts? Yes. Each store gets a secure display link for a TV or tablet in the back of house that shows contests, KPIs, the roster and upcoming breaks. Hourly employees can also use Axial on the web, so an app download... Read the answer → ImplementationWhat does implementing Axial Shift look like? Most rollouts start with a 2 to 4 week pilot at 1 to 6 stores, then expand in groups or all at once. You get a dedicated implementation manager during rollout and a customer success lead after launch, and stores... Read the answer → SecurityHow do roles and permissions work in Axial Shift? Axial Shift has a role manager that controls access to almost every page and action. Roles can be assigned automatically from a person's job or given to a specific person, and each user sees only the stores they're assigned to. Read the answer → SecurityDoes Axial Shift support single sign-on (SSO)? Yes. Axial Shift supports single sign-on through OpenID Connect (OIDC), including Okta and Microsoft Entra ID, at no extra charge. Setup usually takes about an hour once your identity team shares a few details. Read the answer → Tip PoolingHow does tip pooling work in Axial Shift? You set the pooling rules once, and Axial calculates every pool automatically each day after the last tipped employee clocks out. Rules can weight by hours, job, department, shift or sales category, and employees can see exactly how their share... Read the answer → ForecastingHow does Axial Shift's AI sales forecasting work? Axial builds a separate forecast model for every store. It runs multiple forecasting algorithms on up to three years of sales history plus weather, local events and holidays, blends the ones that fit that store best, and updates the forecast... Read the answer → SchedulingCan Axial Shift replace HotSchedules? Yes. Axial Shift covers scheduling, time and attendance, team messaging and shift swaps, and ties every schedule to your sales forecast and labor targets. There are no per-employee app fees, and Axial can sync your HotSchedules data during the switch... Read the answer → IntegrationsWhich payroll and HR systems does Axial Shift work with? Axial Shift works with Dayforce, UKG, Paylocity and Workday, and can send payroll data to other systems through exports, SFTP or its API. Hours and overtime are assigned to the store where they were worked, so employees who work at... Read the answer → IntegrationsDoes Axial Shift integrate with Toast, Aloha and Oracle Micros? Yes. Axial Shift connects to Toast through the Toast marketplace, to NCR Aloha through a lightweight agent on the Aloha server, and to Oracle Micros Simphony through its API. Each integration brings in item-level sales and labor, and Axial loads... Read the answer → PricingHow much does Axial Shift cost? Axial Shift is priced per store, per month. The Platform is $75 per store per month, the Operate Bundle is $110 and the Engage Bundle is $170, and add-on apps range from $10 to $35. Yearly billing saves 10% on... Read the answer →

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