Want Profitability At Restaurants? Address Employee Turnover

Oct 4, 2022 | Thought Leadership, Trends and Advice

Losing dependable team members can be increasingly painful.  The loss is felt throughout the entire team from owners, to management, to the servers and support staff filling the gaps as best they can. Quantifying the value of continuity and employee morale at...

Accelerate The Learning Curve In Restaurants

Sep 30, 2022 | Thought Leadership

The Importance of performance management software in restaurants is emphasized by the differences between performance management and reporting tools.  Of course, simply buying software and using it leads to varied outcomes.  Through trial and error, the...

As Restaurant Staff Trend Younger, Feedback Gains Importance

Sep 17, 2022 | Thought Leadership, Trends and Advice

One of the appeals to working in restaurants is that there aren’t five layers of hierarchy. In general, restaurants have flat org structures. There are many employees for every manager, and many managers for every owner or above store and executive employee.  There...

Reimagining The Restaurant Employee Experience

Aug 4, 2022 | Thought Leadership, Trends and Advice

The customer is at the center of the restaurant experience. No one will claim that statement to be controversial. In fact, you may think it’s common sense. We have a slightly different and counterintuitive take based on our 20+ years in the restaurant industry. Just...

Keep Managers On The Floor: Inventory Reports

Dec 6, 2021 | Technology

We’ve discussed how employee feedback and scheduling can account for an inordinate amount of restaurant managers’ time and attention. This prevents managers from staying engaged with the dining experience, which is where they add the most value.  Tracking inventory is...