The Importance of performance management software in restaurants is emphasized by the differences between performance management and reporting tools.
Of course, simply buying software and using it leads to varied outcomes.
Through trial and error, the lessons for what drives software adoption were revealed and as a result, they were built into Axial’s platform.
Availability of Information at Restaurants
Axial was designed to raise the capabilities and improve the experiences of restaurant teams (including staff) by creating transparency around their performance.
Individuals are shown their sales, tips, and check averages (among other metrics) relative to the whole team’s performance in short time intervals throughout the day. With the relevance and consistency of this data combined with a high exposure frequency, the staff are helped absorb the information. Imagine having to anticipate and wait for one week to see how you fared? The time elapsed makes that information less impactful and out of date to employees.
Accessibility is also a crucial part of product adoption. At the touch of a button using the Axial app, restaurant staff can review their performance and compare it to their peers. Mental math is not required to understand the data. The thousands of calculations run in the background eliminate the need for spreadsheets. Moreover, there’s no five-step process to uncover insights.
Appealing to All Learning Types
The best software caters to all learning styles.
Some people are visual learners and other people better digest information when it’s framed against a predetermined benchmark. Then there are others who want raw data so they can process it themselves.
Therefore the BAR method (benchmark, analysis, raw data) was developed. This enables restaurant managers and staff to use the app to set a goal, monitor their progress through charts/graphs, and leverage the raw data.
The Axial app’s intended use is frequent, but for brief periods of time. It doesn’t need to take long for someone to get the information they need and get out. The longer someone spends on the app, the more time they’re away from other high-value tasks at the restaurant.
That’s a key differentiator for Axial, and why clients are seeing such positive outcomes.