What support does Axial Shift offer, and what is the uptime SLA?
Support is available during restaurant hours, including nights and weekends, by phone, chat, email and in the app. More than 90% of bug reports are fixed within 24 hours, and Axial commits to 99.9% quarterly uptime, with service credits if it falls short.
How to reach support
- Phone, chat and in-app help
- Email: support@axialshift.com
- The help center
During rollout
You get a dedicated implementation manager, and Axial can set up a shared Slack channel and weekly office hours. After launch, a customer success lead stays with your account.
Uptime
If uptime falls below 99.9% in a quarter, you can get a service credit based on that quarter's uptime.
Hosting and backups
Axial runs on Microsoft Azure across multiple availability zones, with daily backups, point-in-time restore and failover to a second region.
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