Imagine that you’re a musician performing in an orchestra. You enter the concert hall giddy with excitement until you realize that each member of the orchestra is reading off a different sheet of music.
This may sound far-fetched as it relates to restaurants, but the analogy represents what can occur when different levels of employees at restaurants – from service staff to managers to owners – are misaligned on performance data. It’s a recipe for dysfunction and creates a suboptimal experience for employees, which trickles down to other areas of the business.
On the other hand, we see amazing results when restaurants are transparent with data and make it accessible to all employees on regular intervals.
How To Sync Employees In Restaurants
One of the most powerful forces inside a restaurant is when every employee knows what success looks like, understands how to measure it, and recognizes the context of the performance.
This may sound easy to achieve, but it’s challenging when servers track tips, managers assess their labor plans, and owners keep tabs on their stores’ profitability. If there’s no single source of truth – or the data is siloed – each group may be looking at different information that doesn’t paint a complete picture. In this type of environment, it’s not surprising when employees have different expectations and perspectives, or begin to create their own narratives.
The best way to alleviate this problem is to remove the guesswork and have everyone looking from the same perspective. This holistic approach to performance management is the purpose behind Axial Commerce. Our app integrates with point-of-sale software and runs thousands of calculations, automatically sharing performance feedback pertaining to sales, lost sales, labor, and purchases – the four key areas that managers have control over. These are the cornerstones of profitable restaurants, and giving every employee visibility into this data reduces friction considerably.
Also, by layering in gamification features relating to metrics like total sales per hour, credit card tip percentage, and average check size, we’ve seen our clients move their restaurants’ average performance in the right direction much faster than if they relied only on a handful of stellar employees to carry the load.
This is how to unlock value in restaurants, and hearing the positive feedback from our customers has been music to our ears.