How a Mid-Atlantic Multi-Concept Group Boosted Beverage Sales with Real-Time Insights
A Mid-Atlantic multi-concept full-service restaurant group recognized that Beer, Wine & Liquor (BWL) sales were a high-margin opportunity that wasn’t being fully optimized. While guests enjoyed the brand’s well-crafted beverage program, sales growth had stagnated across multiple locations. The CFO sought a way to not only increase BWL sales but also create a system that would keep teams engaged and motivated to drive long-term success.
The challenge? Managers and staff lacked structured visibility into beverage sales performance. Without a real-time feedback loop, frontline teams didn’t have the tools to understand how their efforts impacted overall results. Opportunities to suggest the perfect wine pairing, highlight craft cocktail specials, or engage guests with seasonal beer selections were often missed. Leadership needed a way to empower teams with live data and create excitement around beverage sales.
To solve this, the restaurant group implemented Axial Shift’s sales contests and real-time performance tracking. By aligning stakeholders at every level—from Area Directors to Store-Level Managers— leadership created a culture of accountability and friendly competition. With instant access to performance insights, teams could focus on high-impact sales opportunities, adjusting strategies in the moment to drive guest engagement and revenue growth.
The results were immediate and impressive. Within a short period, BWL sales jumped to over 25% of total sales. With clear visibility and data-driven motivation, frontline teams became more intentional about enhancing the guest experience through well-timed beverage recommendations.
By integrating real-time tracking and gamification into daily operations, the restaurant group not only boosted beverage sales but also created a sustainable system for driving profitable growth across all locations. Now, BWL remains a key focus area, with teams consistently leveraging Axial Shift to maximize opportunities and refine their approach.
