How One Restaurant Used Real-Time Visibility to Elevate Service and Boost Tips
A full-service restaurant knew that great service led to higher tips—but they lacked a way to track and reinforce performance in real time. Without clear visibility into staff engagement, managers struggled to recognize top performers, coach team members effectively, or create a culture of consistent guest experience.
Service levels varied across shifts, and without immediate feedback, motivation fluctuated. Some employees thrived on delivering great hospitality, while others lacked the incentive to go the extra mile. Leadership needed a solution that would provide instant visibility, encourage accountability, and drive frontline engagement.
To solve this, the restaurant introduced Axial Shift’s real-time CC Tip % rankings. The feature gave staff immediate insight into their individual performance, fostering healthy competition and reinforcing the connection between great service and better earnings. Team members could see how they ranked against peers, while managers had the data to recognize high performers and provide timely coaching where needed.
The impact was immediate. In just one month, credit card tip percentages increased across all shifts. Employees became more engaged, and service levels became more consistent. Guests responded with higher gratuities, directly reflecting the improved experience.
Beyond the initial lift in tips, the restaurant saw sustained performance gains as real-time visibility and competition became part of the team culture. By making success measurable and actionable, Axial Shift helped drive a better guest experience—and stronger earnings for the frontline staff.
